Terms & Conditions

Terms and Conditions: Although every effort is made, Sightseeing Tours Australia shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passenger have travel insurance coverage. Sightseeing Tours Australia retains the right to alter routes, itineraries, fares, days of operation or even cancel tours if unforeseen circumstances occur. Other accredited tour operators may be used on some tours.

Accommodation Upgrade Policy: Sightseeing Tours Australia will make every attempt to confirm requests for accommodation upgrades, however Accommodation Upgrades cannot always be guaranteed. When an upgrade is not available, you will be booked into a DORM bed and refunded the upgrade amount only. Sightseeing Tours Australia will not refund your entire booking amount and will still expect to carry you on tour. If your booking is subject to you being guaranteed this accommodation upgrade, then please ensure you call our office in advance of your tour to check if it is available.

Cancellation Policy: Cancellation or Change of Date outside of 7 days of departure will result in a 25% cancellation fee. Cancellation or Change of Date within 7 days of departure will result in a 50% loss of the ticket price. Failure to board, Change of Date or Cancellation within 48 hours of departure will result in full fare forfeiture. Sightseeing Tours Australia will not be held responsible for passengers failing to familiarise themselves with the booking terms and conditions. Refunds are not provided for wet or changing weather conditions.

Mt Buller Tour Cancellation Policy: Due to the nature of the Mt Buller Peak Snow Season cancellations under 72 hours will result in 100% cancellation fees.

Great Barrier Reef Tours Cancellation Policy: Any cancellation of the Great Barrier Reef Tour, Great Barrier Reef Deluxe Tour, 2 Day Great Barrier Reef Liveaboard Tour or 3 Day Great Barrier Reef Liveaboard Tour under 14 days before tour departure will result in 100% cancellation fee. Any cancellation outside 14 days of departure will result in 25% cancellation fee.

Hunter Valley Winery Tour from Hunter Valley Cancellation Policy: Due to the nature of Hunter Valley Winery Tour from Hunter Valley, any cancellation under 7 days will result in a 100% cancellation fee.

2 Day Kakadu 4WD Cancellation Policy: Due to the nature of the small group 2 Day 4WD Kakadu Adventure Tour any cancellations under 7 days will result in 100% cancellation fees.

Kakadu National Park Tours Cancellation Policy: Due to the nature of the small group 3 Day Kakadu National Park Tour, 3 Day Kakadu and Litchfield Tour and the 5 Day Kakadu Tour with Koolpin Gorge, the following cancellation policy applies:

Cancellation over 15 days from departure date: 50% cancellation fee
Cancellation 14 days – 72 hours from departure date: 75% cancellation fee
Cancellation within 72 hours of departure date: 100% cancellation fee

Kangaroo Island Tour Cancellation Policy: Kangaroo Island day tours and Accommodation packages are as follows: Cancellation of a booking or part thereof will incur the following fees:

Between 7 and 30 days before departure – 50% of total cost
Less than 7 days before departure – 80% of total cost
Within 48 hours of departure – 100% of total cost

Fraser Island Tours: Any cancellation of the 2 Day Fraser Island Tour and 2 Day Fraser Island Camping Tour outside of 48 prior to tour departure will incur a 50% cancellation. Any tour cancellation within 48 hours of departure date will incur 100% cancellation fee.

Extended Tour Cancellation Policy: The 9 Day Perth to Adelaide Tour, 6 Day South West Australia Tour, 10 Day Adelaide to Perth Tour and 6 Day Eyre Peninsula Tour are our extended tours. Cancellation policy for Extended Tours are as follows:

Cancellation of a booking or part there of will incur the following fees:

With 15 Days’ or more notice – 20% of total cost
Between 14 – 7 Days’ notice – 50% of total cost
Less than 7 Days or Failure to board – 100% of total cost

Extended Tour Travel Insurance Policy: You must provide proof of your Travel Insurance on the first day of your Extended Trip. You will not be able to join the trip without it. If you fail to produce the relevant insurance proof and you are not permitted to travel, we will not be liable for any fares forfeited for your tour.

Change of Date Policy: Where possible Sightseeing Tours Australia will try to honour change of date requests that are made with at least 5 days’ notice. This is not possible for all tours and is always subject to availability. Change of Date requests that are made with less than 5 days’ notice will not usually be accepted. Change of Date requests may be subject to an adjustment fee which falls in line with the cancellation fee structure.

Child Policy: Children are permitted on most tours, however due to the nature and length of tours, it may not always be recommended, please check with our reservations team for recommendations before booking. Child rates are available on most tours for Children between the ages of 0 – 12 years. Due to limited luggage restrictions on buses, pushers and prams are not permitted on some tours. Please ensure you check with our reservations staff before you bring them along to the tour. Passengers who show up with these items on tours which do not allow them may be refused boarding without refund. Infants (under 2yrs of age) are permitted on some of our tours however child restraints are not provided. Please ensure you discuss your infant with our reservations team before booking.

Luggage Policy: Luggage for day tours: There are no luggage storage facilities on some day tours, please do not bring your luggage with you. Luggage may be stored with your accommodation provider for the day. Any inappropriate luggage presented on the departure day (including strollers) may result in refusal to board. Luggage for multi day tours: Maximum of 20kg per person unless otherwise indicated on the Tour Page.

Pick ups and Drop off Services: Sightseeing Tours Australia may offer complimentary pickup and drop off services for certain tours. Each tour will have its own list of pickup / drop off locations and can be viewed in a link on each tour page. Please note it is the customer’s responsibility to be waiting out the front of your selected pickup location (accommodation provider) at least 5 minutes before departure. Failure to wait out the front of your selected location may result in the tour guide being unable to locate you, causing failure to load. Sightseeing Tours Australia cannot be held responsible for passengers who fail to load.

Meals: Tours do not include meals or drinks unless otherwise stipulated, however stops will be made during the day where refreshments can be purchased on the day.

Travel Gift Vouchers: Gift vouchers are available in Australian Dollars and can be used to purchase any Sightseeing Tours Australia tour products. Gift vouchers are valid for 12 months from the date of issue. Gift vouchers are non-refundable or redeemable for cash. If the full balance of the voucher is not redeemed in one transaction, the balance will remain on the gift voucher with the same expiry date and cannot be exchanged for cash. Any cost exceeding the Gift Voucher value when redeemed will need to be paid by another payment method. You are responsible for the use and security of your Gift Voucher. Sightseeing Tours Australia will not reimburse or replace any gift vouchers that have been lost, stolen or misused.